All orders are shipped from Germany. We guarantee a safe delivery.

We don’t ship to United Kingdom, United States, Sweden, Thailand, Philippines, Denmark, Switzerlands and Austria. All other countries are available. 

Restrictions on certain products may apply as laws change continuously. Please check the current laws in your jurisdiction before placing an order!

All orders are sent with TRACKED shipping. If your order hasn’t arrived after 4 weeks within the EU or 6 weeks outside the EU we reship your order.

We will not re-ship orders that have been seized by customers.

All orders that have had their payments confirmed before 13:00 CET will be sent out the same day, unless otherwise specified or if products are on back order/out of stock.

Once your payment is received we send your order the same day or day after, unless the product you ordered is out of stock.

A payment with bank transfer needs 1-2 business days to arrive in our account and be confirmed. 

Once payment has been received and matched to your order, you’ll receive an automated email from us and another email once the order has been shipped!

Please make sure you use your order number as the payment reference and use the same name and billing address as the account you are paying from to ensure there are no delays

We ship Monday – Friday. If your order is places before 1pm on Friday we send it the same day. Otherwise we send it on monday.

Arrival times vary from country to country and shipping method, making it difficult to give a precise date/time. We provide the following estimates:

DPD / DHL Tracked:

Germany and France – Average 2-5 business days (can take up to 2-3 weeks due to covid/holiday delays)

Spain, Portugal, Italy – Average 4-8 days (can take 3 weeks or longer due to covid/holiday delays)

Rest of Europe – Average time 5-10 days (can take up to 3-4 weeks)

To Rest of World – Anywhere between 2-6 weeks

You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

Reasons you may not have received a confirmation email:

        It is in your spam folder

        The email was undelivered

        Your email address contained a typo

We use inconspicuous packaging, as flat as possible and without any indication of contents inside the package.

For some countries we offer special packaging which makes the inside look like documents.

All packages are sent with a tracking code so it’s easy for us to figure out what the problem is. Please feel free to reach out and we’ll do our best to help!

We take credit kart, bank transfer, PayPal and other important payment methods. We will include Cryptos soon.